A little world.
A clear journey.
This policy explains processing, delivery estimates, shipping charges, fulfillment origin, tracking, and delivery support for orders placed through tavlsoria.com.
Processing2–4 business days
Peak ProcessingUp to 5 business days
U.S. Transit10–15 business days after dispatch
Shipping FeesCalculated and displayed at checkout
1. Order Processing
Orders are typically processed within 2–4 business days after payment confirmation. During peak periods, processing may take up to 5 business days. Business days exclude weekends and applicable public holidays. Processing takes place before carrier transit. Any product-specific production or customization period, if applicable, is disclosed before purchase separately from standard processing.
2. Estimated U.S. Transit
For supported U.S. destinations, estimated transit is generally 10–15 business days after dispatch. Allow for both processing and transit. Estimates are not guaranteed arrival dates and may be affected by carrier operations, customs where applicable, weather, holidays, routes, and destination conditions.
3. Shipping Methods and Fees
Available shipping methods and fees are calculated and displayed at checkout based on the order, delivery destination, and selected method. Review the final charge before payment. No universal free-shipping threshold or flat rate is promised unless expressly offered for your order.
4. Supported Destinations
A destination, remote address, PO box, military address, or expedited service is supported only where offered at checkout or expressly confirmed. If another country is offered, obtain its applicable delivery estimate before ordering rather than assuming the U.S. estimate applies. Review whether applicable import charges are collected at checkout; where not collected and legally permitted, the recipient may be responsible.
5. Fulfillment and Shipping Origin
Orders may be fulfilled from our own or designated partner facilities according to inventory and destination, including domestic or international fulfillment where applicable. We do not promise local U.S. shipment. Contact service@tavlsoria.com for order-specific origin information. Our registered business address is not automatically a warehouse or return destination.
6. Shipment Tracking
After dispatch, shipment details and tracking information, when available, are sent to the checkout email. Check spam folders if necessary. A shipping label may exist before the first carrier scan, and tracking updates can pause between transport networks.
7. Address Corrections
Check the recipient’s name, street, unit, city, state, ZIP code, and contact details before payment. Report errors immediately. We will attempt to assist, but an address may no longer be editable after fulfillment or carrier processing begins.
8. Delays and Missing Parcels
If tracking remains unchanged for an extended period, delivery substantially exceeds the estimate, or a parcel appears lost, email service@tavlsoria.com with your order number and tracking reference. We will review the shipment with the relevant parties and work toward an appropriate resolution. If we cannot ship within the promised shipment period, we will notify you, explain revised timing, and offer the applicable choice to consent to delay or cancel unshipped merchandise for a prompt refund. We obtain consent where required. This refund does not depend on returned goods.
9. Delivered but Not Found
Check the delivery area, household members, reception, and any carrier delivery evidence. If the package remains missing, contact us. A Delivered scan alone does not automatically determine the outcome of a legitimate delivery concern.
10. Split Shipments and Damaged Contents
Items may arrive separately with different tracking references without an additional charge solely because an order is split. Report damaged, incorrect, or missing contents promptly with relevant photos where safe. Retain packaging during review where practical. Prompt reporting helps investigation and does not shorten mandatory rights.
11. Returns to Sender and Cancellation
Contact us if a parcel returns to sender so we can determine the cause and next steps. Any proposed reshipping charge caused by an incorrect customer-supplied address will be explained before proceeding. Request cancellation immediately; a successful pre-fulfillment cancellation has no cancellation fee. After preparation or dispatch progresses, cancellation may no longer be possible, without removing mandatory rights.