When a little detail
needs putting right.
How to request a preference return or obtain support for damaged, defective, incorrect, or materially misdescribed adult miniature-scene products.
Return Window30 calendar days after confirmed delivery
Approved Return Refund5–10 business days after receipt and inspection
Restocking FeeNone for approved returns
1. Return Request Period
Contact service@tavlsoria.com within 30 calendar days after confirmed delivery to request an eligible preference return. This period does not remove mandatory remedies for defective or incorrectly supplied goods or other rights that cannot lawfully be limited.
2. Preference-Return Condition
For a preference return, the item should be unused and unassembled, in original condition, with supplied components, instructions, accessories, and original packaging where reasonably available. Disclose any cutting, gluing, painting, assembly, alteration, damage, or missing parts. Opening packaging alone is not treated as proof of misuse. These conditions do not exclude mandatory remedies for a defect, incorrect item, or merchant error.
3. Start a Return Request
Email service@tavlsoria.com with your order number, product and option, reason for return, and relevant photos or video where safe. For component issues, include the part reference or component-list details where available. Wait for approval, the authorized destination, and packing instructions before sending merchandise.
4. Authorized Return Address
Please do not send returns to our registered business address or the original sender unless customer service expressly instructs you to do so. After approval, we provide the appropriate return destination and instructions. Ask for clarification before mailing if any information is incomplete.
5. Preference-Return Shipping and Fees
Customers are responsible for return shipping costs for preference-based returns unless applicable law requires otherwise. Original outbound shipping is generally not refunded for a preference return. We do not charge a restocking fee for approved returns.
6. Damaged, Defective, Incorrect, or Incomplete Items
Report an issue promptly, preferably within 7 calendar days after delivery, with your order reference and supporting evidence where safe. This preferred reporting period does not cut off mandatory rights, including where a defect becomes apparent during proper assembly. For a verified damaged, defective, incorrect, or materially misdescribed item attributable to us, we provide an appropriate replacement, refund, or return solution at no additional cost for the qualifying issue. This may include a replacement component where appropriate and agreed.
7. Costs for Merchant-Caused Issues
Contact us before purchasing postage so we can arrange or authorize the appropriate return method and address eligible original and return shipping costs. We do not improperly shift the cost of a verified merchant-caused issue to you. Applicable mandatory refund rights take precedence.
8. Restrictions and Assembly Issues
Any lawful preference-return restriction for customized or expressly final-sale products must be disclosed before purchase. A discount alone does not make an item final sale. Damage caused by misuse or assembly contrary to instructions may affect a preference-return assessment, but we will review relevant evidence rather than automatically treating every assembled item as ineligible for a defect remedy.
9. Preparing an Authorized Return
Pack small components securely and protect delicate pieces against movement. Include the approved contents and retain postage and tracking evidence. Do not include unrelated personal materials or dismantle an item in an unsafe way. If supplied electrical parts or batteries are damaged, tell support before mailing and follow the appropriate handling instructions. Receipt at the authorized destination is normally required for inspection without transferring all risks or merchant-error responsibilities to you.
10. Refund Timing and Method
For approved returned merchandise, we initiate the eligible refund to the original payment method within 5–10 business days after receipt and inspection. Banks and payment providers may require additional time to post the credit. Shorter mandatory deadlines apply where required. If the original method cannot receive the funds, we coordinate an appropriate lawful alternative. Refunds required for canceled unshipped merchandise do not depend on returned goods.
11. Exchanges
Exchange options depend on available stock and the requested product. Any price difference or applicable postage is explained before proceeding. An approved return followed by a new order may be used if a direct exchange cannot be arranged.
12. Cancellation and Further Review
Request cancellation immediately by emailing service@tavlsoria.com. A successful pre-fulfillment cancellation has no cancellation fee. Cancellation may no longer be possible after preparation or dispatch progresses, without removing mandatory rights. If you disagree with an assessment, reply with your order number, earlier correspondence, and the relevant facts for review.