Before the first
little detail.
Helpful answers about adult miniature scenes, included components, assembly, ordering, shipping, and after-sales support at tavlsoria.com.
1. What does tavlsoria™ sell?
We specialize in adult miniature-scene products. Each listing identifies whether the item is a kit, accessory, or assembled product, and explains its dimensions, materials, selected option, and included components.
2. Are these products children’s toys?
Our products are intended for adult hobby use and decorative display. They may contain small parts and may require tools, adhesives, or careful assembly. Keep components and completed scenes away from young children and pets.
3. Is assembly required?
Check the individual listing. A kit may require sorting, cutting, fitting, gluing, painting, or other assembly steps, while an assembled product may need only setup. Assembly difficulty and time vary with the design and your experience.
4. Are glue, tools, paint, batteries, and lights included?
Only items expressly listed as included are supplied. Do not assume these materials or components are included in every kit. Follow the stated specifications before purchasing separate supplies.
5. Will accessories from different products fit together?
Not necessarily. Check the stated scale, dimensions, and connection details. Similar appearance does not establish compatibility. Contact service@tavlsoria.com if the published information is insufficient.
6. What if a part is missing or damaged?
Contact service@tavlsoria.com with your order number, product name, part reference where available, and relevant photographs. Check the supplied component list and packaging first. For a verified issue attributable to us, we provide an appropriate replacement, refund, or return solution at no additional cost for the qualifying issue.
7. How long is processing?
Orders are typically processed within 2–4 business days after payment confirmation. During peak periods, processing may take up to 5 business days. Business days exclude weekends and applicable public holidays. Processing is separate from transit.
8. How long is U.S. transit?
Estimated U.S. transit is generally 10–15 business days after dispatch for destinations supported by checkout. This is not a guaranteed arrival date. Carrier operations, customs where applicable, weather, holidays, and destination conditions may affect timing.
9. What does shipping cost?
Available shipping methods and fees are calculated and displayed at checkout based on the order, destination, and selected method. Review the final charge before payment.
10. Will I receive tracking?
When tracking is available, shipment details are sent after dispatch to the checkout email. The first carrier scan may take additional time. Contact support for prolonged tracking inactivity, substantial delays, or a suspected missing parcel.
11. Can I cancel an order?
Email service@tavlsoria.com as soon as possible. We will attempt to assist before fulfillment, but preparation or dispatch may prevent cancellation. A successful pre-fulfillment cancellation has no cancellation fee. Mandatory rights remain unaffected.
12. What is the return window?
Request an eligible preference return within 30 calendar days after confirmed delivery. Items should be unused and unassembled, in original condition, with supplied components and packaging where reasonably available. These preference-return conditions do not remove remedies for defective or incorrectly supplied goods.
13. Who pays return shipping?
Customers pay preference-return postage unless applicable law requires otherwise. For a verified damaged, defective, incorrect, or materially misdescribed item attributable to us, the appropriate remedy is provided without additional cost for the qualifying issue. Approved returns have no restocking fee.
14. When will an approved return be refunded?
For approved returned merchandise, we initiate the eligible refund to the original payment method within 5–10 business days after receipt and inspection. Your bank or payment provider may require additional posting time. Contact support before mailing a return to obtain the authorized address and instructions.