Small questions.
Thoughtful support.
Contact tavlsoria™ for miniature-scene product questions, order assistance, shipment concerns, and support after delivery. tavlsoria™ is owned and operated by Huizhou Xiaoheng Technology Co., Ltd.
SUPPORT EMAIL：service@tavlsoria.com
CUSTOMER SERVICE PHONE：+86 18129826526
SERVICE HOURS：8:00 AM – 10:00 PM (China Standard Time (UTC+8))
Before You Order
For questions about dimensions, scale, assembly requirements, materials, included components, or product care, email service@tavlsoria.com with the product name and selected option. Please ask before purchasing if the published information does not answer your question.
Existing Orders
Include your order number and the email address used at checkout. Explain whether you need help with an address, payment, shipment, cancellation, or another order-related matter. This information helps us identify the correct purchase.
Missing Parts or Product Issues
If an item appears damaged, defective, incorrect, or incomplete, provide the order reference and relevant photographs of the product, packaging, component list, or part number where safe and available. Avoid discarding packaging or modifying a disputed component while the issue is reviewed.
Shipping Assistance
Send your order number and tracking reference if tracking has not changed for an extended period, delivery substantially exceeds the estimate, or a package appears missing. A carrier’s Delivered scan alone does not automatically prevent review of a legitimate delivery concern.
Return Requests
Request an eligible preference return within 30 calendar days after confirmed delivery. Include the product, option, reason, and relevant evidence. Do not send merchandise to the registered business address or original sender without authorization. Approved requests receive the appropriate destination and instructions.
Service Hours and Sensitive Information
Our service hours are 8:00 AM – 10:00 PM (China Standard Time (UTC+8)). Your local time may differ. Response timing can vary with holidays and inquiry volume. Do not send full payment-card numbers, security codes, passwords, or one-time authentication codes through ordinary email.